Mental Health Services
iREACH offers a range of clinical services provided by mental health professionals. Our experienced team of Social Workers, Psychologists, Mental Health Nurses, and Occupational Therapists have experience in delivering psychological therapies under GP Mental Health Care Plans. We are fortunate to have a diverse workforce with extensive experience and a wide range of skills. All referrals are triaged to ensure that clients are best matched to a clinician based on presenting issues rather than particular discipline.
We provide mental health services to children (5-11 years), adults, and young people (12-25 years).
Psychological Therapies Service (PTS)
The PTS service is for people with mild to moderate mental health issues, such as Anxiety and Depression, allowing up to 12 individual and 12 group sessions as necessary. PTS is not a counselling service; it is about helping people find psychological strategies to change their thinking and behaviours, which impact their mental well-being.
Clinical Care & Coordination (CCC)
CCC also provides interventions for clients with severe mental health issues over the age of 18 and is provided with funding from the Federal Government. Generally, those working in this program are Mental Health Nurses. This program focuses on nursing interventions such as medication and physical health reviews and holistically addressing mental health concerns.
Our programs are designed to provide accessible, inclusive, and person-centred support for all members of the community. We recognise that some people may experience additional barriers to accessing mental health services, including perinatal women, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse (CALD) communities, people experiencing homelessness, and children. We are committed to reducing these barriers and supporting equitable access to care for everyone.
All our services require that we provide de-identified data to funders and collect health measures to show outcomes. If you need help or have concerns about this, you can chat with our staff.
All our funded programs are designed for those on low incomes or experiencing financial difficulties. If you feel that doesn’t apply to you but still need assistance, you can access a service through the Better Access program with a clinician in private practice.
The Referral Process
1. GP
Book an appointment with your GP and let them know you would like a referral to iREACH. You will also need a Mental Health Care Plan, so a longer appointment may be required. While you’re there, please ensure your contact details are up to date.
2. Triage
Once your GP has completed your referral and Mental Health Care Plan, they will send it to the Medicare Mental Health Phone Service for triage. You can expect a call within 3-5 business days of your referral being received. If needed, you can also contact them directly on 1800 595 212.
3. Waitlist
Following your triage call, if iREACH remains your preferred service, you will be placed on our waitlist. Wait times can vary depending on demand, but we will contact you within two weeks of receiving your referral from the Medicare Mental Health team to check in.
4. Allocation
When a clinician becomes available, our Customer Service team will contact you to book your first appointment. Appointments are available during business hours only, with times ranging from 9:30 am to 3:00 pm.